* Expert in Email Handling/Chat support/Phone Support With a guarantee of more than 95% in QoS (Quality of Service), more than 85% of FCR (First Call Resolution), your customers will receive a genuine customer service experience. From the customer service representative promoted to Quality Analyst, then later to Product/Language trainer, followed by a Supervisor promotion and so on, I can definitely guarantee that the skills and the experience to be the best are there. I started in 2009 with Stream Global Service (now Convergys) as a customer service representative, two months later promoted to the Advance Technical Support Team (Dr. Dish) to end up with the OJT Dept (On the Job Training). Contracted by Alorica/Nearshore Call Center Services to work in Samsung Electronics Canada Project (French/English) as a CSR, became a Quality Analyst I am very familiar with calls and workforce management applications like Avaya, CMS and IEX TotalView for business data analysis. In addition, I can work with Zendesk, LiveAgent, Desk Salesforces, Magento, Trello, Outlook, Microsoft Word Microsoft Excel. I have worked with TeamViewer and Join-Me for remote support. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available and ready to have a voice or video interview if necessary.