Delivery and Support Manager with over 16+ years of IT experience including experience in the areas of CTI, LAN and WAN, training and support, e-mail and security. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as remote locations, and effectively managing IT budgets as well as IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and successfully managing all phases of IT projects.