Core Skills:Customer ServiceVMware deployment, vCenter Deployment on Server 2008 R2.Cisco Unified Communications Solution ImplementationsCisco Unified Border ElementH.323 Voice GatewayActive Directory deployment VoIP 10 years experience in the IT industry supporting data and voice networks assisting with add’s moves, and changes. I primarily was supporting clients, served as an escalation point for end users. I participated in upgrades, installs, and migrations and acted as a point of contact for escalations to higher level engineers. Providing excellent customer service to all clients and end users I have worked for consulting companies in the Atlanta metro area. Worked with leading technology vendors products such as Cisco Systems; Cisco Unified Communications (Call Manager, Unity Connection, Cisco Unified Communications Manager Express, Cisco Unity Connection Express, Cisco Meeting Place, Cisco WebEx).