Computer technician with hands on expertise facilitating and troubleshooting technical matters for internal and external clients. Demonstrated the ability to provide extraordinary client support utilizing required special technical skills. Using interpersonal skills to build client relationships. Team oriented; ability to work with multiple levels of management as well as peers. Expertise in troubleshooting, resolving technical issues while eliminating escalation. Experience in client service management, implementation, soft selling new technology. Adept in quickly learning new assignments and excelling in their enhancements, proven success in working effectively under a wide range of circumstances. Flexible, adaptable, and willing to look at new ways to resolve existing situations.