Implementation and admin skills with Cisco VoIP Call Manager, Unified Messaging systems and Video Telecommunication equipment. • Led VoIP deployment team in desk side validation, site readiness, cutover and hand-off strategies. • Provided daily administration support of Cisco VoIP systems and desktop phones, including move-add-changes, connectivity resolutions and cable remediation solutions. • Collaborated with third-party vendors and led network infrastructure teams in providing post network installation support. • Maximized user functionality through training and support programs. IT infrastructure deployment includes Wintel and Cisco platforms. Led VoIP implementation strategy meetings involving standardization of best support practices, troubleshooting methodologies and site project oversight.