For 15 years I have provided Technical Support & Services for a wide range of clients in the U.S., Canada, the U.K., & Belize. I am highly literate, and communicate clearly & professionally, both verbally & in writing. I have the ability to adjust the level of my communication to match that of the client, whether technophobe or technogeek. I've also developed a knack for problem solving that goes beyond the typical focus on short-term resolutions. I am often able to identify root-cause issues that might otherwise go undetected. I specialize in Tier 1 & Tier 2 Technical Support. Using phone, chat, email & remote access, I can provide effective & professional remote support to you and/or your clients, just as I have done for clients all over the country for the last 15+ years.