Experience identifying and troubleshooting PC hardware and software issues Experience troubleshooting LAN connectivity issues Experience in Troubleshooting Networking and internet connectivity issues, Active directory and password reset Knowledege of TCP/IP networking conceps Experince in configuring Cisco Routers,and switches Software Installation, Configuration, and support Extensive Subnetting skills Routing Protocols: EIGRP, OSPF, RIP spanning tree, Vlan. Excellent 8+ years of customer Service experience Operating systems: Microsoft XP, Vista, and 7.