i. Interfaced directly with service providers, customers, field technicians and field service coordinators to troubleshoot and resolve network-related issues.
ii. Ensure network connectivity LAN/WAN, Monitor provide network performance statistics, troubleshoot problem areas
iii. Initialed response and troubleshooting of network NMS alerts.
iv. Handle the client’s technical issue by over phone and remote access.
v. Troubleshoot all kind of Internet, Network, web site issue & mail problem.
vi. Maintenance, update & configure file servers, web server.
vii. Hand-on experience on GPON Technologies devices as a Huawei, BDCOM, CDATA