• Logging and keeping records of customer queries • Updating self-help documents so customers can try to fix problems themselves. • Updating case with a snapshot of what steps performed by me to fix the issue. • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Perform fixes as required, including remotely installing and upgrading software, and configuring systems and applications. • Installing network and computer systems • Maintaining, repairing and upgrading network and computer systems • Diagnosing and fixing problems or potential problems with the network and its hardware, software, and systems • Monitoring network and systems to improve performance • Maintaining Inventory of N/W Devices. • Configure, Test & Maintain LAN, WAN equipment & related services. • Identifies, diagnoses & resolves N/W problems. • Maintain & Support company LAN/ WAN environment.