Level 2 Support. Able to provide remote services for monitoring, reporting, alerting and troubleshooting network infrastructure devices. Wired/wireless. Network routing and management protocols. Radius authentication, OSPF, SYSLOG, SNMP, IPFix, Netflow. TCP-IP. Bandwitch management. Routing, switching, NAT, DHCP, IP Helper, VPN, etc. Certified as CCENT and CCNA by Cisco. Certified as CSSA twice by Sonicwall.