IVDS is one of the leading end-to-end IT Consulting and solution providers in the country. It’s offerings cover the entire range of IT that delivers end-to-end solutions that can manage and support the customers IT systems across the entire value chain. Its current focus is on the consulting and integration business that has resulted in positive business outcomes. Switching: Configuration and troubleshooting of Cisco, Juniper and Avaya switches Routing: Configuration and troubleshooting of Cisco and Juniper routers Security Configuration and troubleshooting of Cisco, Fortinet and Juniper firewalls UTM Feature CISCO/AVAYA/ASTERISK Based Solutions Inbound Contact Centre Automatic Call Distribution with skill based routing Call Recording IVR Customized Solution Automated IVR based solutions Dialler – Outbound Contact Centre Predictive dialling with adaptive dialling algorithm Call Recording Blaster Solutions Customized reports Office PBX System Video Calling Voice Mail Support Call Forward DISA (Direct Inward System Access) Conference IVR Audio conference Ability to setup Private conference with moderator feature. Call Recording