network architect/computer network architect
support/security/systems engineer
IT/systems support engineer
network administrator
establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
design and implement new solutions and improve resilience of the current environment
maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
undertake data network fault investigations in local and wide area environments using information from multiple sources
secure network systems by establishing and enforcing policies, and defining and monitoring access
support and administer firewall environments in line with IT security policy
report network operational status by gathering and prioritising information and managing projects
upgrade data network equipment to the latest stable firmware releases
configure routing and switching equipment, hosted IP voice services and firewalls
provide remote support to on-site engineers and end users/customers during installation
provide remote troubleshooting and fault finding if issues occur upon initial installation
undertake capacity management and audit of IP addressing and hosted devices within data centres
liaise with project management teams, third-line engineers and service desk engineers on a regular basis
speak to customers via email and phone for initial requirement capture