Thank you for viewing my profile! I have worked as a Senior IT Support Engineer and have 5 years progressive extensive experience in a BPO/ITO and corporate setting handling clients from US, Europe, the Middle East, and Asia and 6+ years as a Customer Service Representative for a UK client. My main responsibilities includes to perform managing, analysis, diagnosing, installation, and resolution of complex desktop computers, operating systems, application software and hardware technologies and associated problems. I am also a CCNA and adept in network monitoring and analysis and troubleshooting. My skills include: I'm reliable and a trustworthy person with a good attendance record. My everyday goal is to always get the work done efficiently and satisfy the client. Looking forward to working with you!