Accomplished Technical Writer with extensive background in Applications Training and Support backed by proven track record in managing a variety of IT diverse responsibilities, corporate training and organizational development activities, for multi billion dollar worldwide corporations across the United States. Visible achievements include developing effective communications that support business strategy, productivity and profitability. Expertise in all generalist communications areas including press releases, monthly newsletters, corporate brochures, helpdesk, call center, building and managing IT documentation, corporate communications training and development and implementation of corporate policies. Skilled in implementing comprehensive programs in training/development, and effectively communicating to inform and educate associates on corporate initiatives.