I will provide outstanding Customer Service support through troubleshooting, diagnosis, and resolution of a wide variety of problems identified in Office 365 on computers, networking devices, mobile etc. Identify the most cost-effective remedies and options to minimize downtime. With my extensive experience in customer service providing technical support for almost 14 years, and positive results for everything I do, I can be an asset to your company and deliver excellent results to any task at hand.
Here are my skills:
Microsoft Office 365 Admin Environment:
- User profile creation (creating account including email, assigning licenses and roles)
- Domain registration - DNS records - Managing licenses, subscription/ cancellation, or additional subscription
- CSP account update/transfer
Exchange Online Environment:
- Migration (Hybrid) - Managing mailboxes, distribution groups, and contacts (edit, delete, adding members)
- Exchange online protection (whitelisting/blacklisting email sender, domain, and IP address)
- Advance Threat protection (enable Office 365 MFA with Authenticator App, domain keys identified mail (DKIM) Office 365 Security and Compliance:
- Mail flow (message trace)
- Permissions - eDiscovery search
- Data Encryption
- Data governance
- Retention
- Content search
- Audit log search
SharePoint Online Environment:
- Governance, managing, and navigation
- Creating and recovering deleted site (including creating Hub site)
- Configuring user permissions
- Managing document library
- External sharing
- Adding Microsoft Learning Path
OneDrive for Business:
- Governance, managing and navigation
- Sharing options - Access file issues
- File synchronization
- Sync errors
- Document library synchronization
Microsoft Teams:
- Applications issue (e.g. lagging, unregistered users in chat and meetings, unable to see recorded meetings, etc.)
- Governance, managing and navigation
- Creating Teams channel
- Managing guest access with Teams Outlook
- Applications issue (e.g. lagging, NDR, junk etc.)
- Governance, navigation and troubleshooting issues (e.g. NDR, spam, etc.)
- Set delegation, rules and policies
- Creation of new profile and adding user profile
Yammer
- Creating Community for internal and external access
Power Automate
- Creating Flow integrated with Outlook, SharePoint, OneDrive and Excel for Birthday greetings and Service awards anniversary Microsoft Exchange Server 2016:
- Creating user mailbox for Hybrid Migration
Active Directory:
- User creation
- Custom attributes
- Creating organization unit -
Lock/unlock account
- Reset password
Hands on experience in Windows PowerShell scripting for O365 CRM tools:
- MS CRM Dynamics
- Service Now
- Jira Remote tools:
- MS Teams
- Log me in
- Quick assist
Experience handling IT issues:
- Basic Computer Networking
- Desktop issues mostly Windows (hardware and software)
- Printer
- Have some knowledge about Cloud-based services, VPN, and Virtual Machines, Cisco Telephony Software (creating user)