- Managing company’s numerous online accounts such as Ebay, Amazon and Play, - Ordering stock and liaising with suppliers, - Invoicing wholesale clients, - Printing orders from online accounts using Packing Partner, - Managing warehouse department ensuring all orders are sent out on time, - Managing inventory and updating stock list using WASP software, - Organising collections and deliveries with Royal Mail and DHL, - Checking customer feedbacks and complaints, - Ensuring any concerns or complaints are dealt with appropriately, - Issuing refunds to customers, - Pursuing any outstanding payments, - Liaising with accountants, - Providing general secretarial support to directors, - Carrying out routine administrative duties such as filling, paying bills and invoices, etc., - Answering and screening incoming calls, emails, faxes and post, - Producing reports for directors, - Organizing external/internal meetings, - Providing and organizing training for new employees, - Ensuring staff meet daily and monthly targets, -Maintaining staff records,