-Assess the needs of customers and provide information concerning the services, procedures, and guidelines of the firm -Handle requests and transactions, or direct the matter or person to the proper department -Assist in resolving problems and complaint raised by unsatisfied customers -Process applications or forms to ensure completeness and accuracy -Compute and verify data, fees or payments -Enter data and forward paperwork afterwards -Use personal computer and a host of other office software applications, including word processing, email, and file management tools -Prepare files and documents in MS-Word by using predefined templates or by creating them from the scratch -Create and maintain files in Excel -May be asked to make PowerPoint presentations and use databases or Access -Operate office equipment like fax machines and printers -Perform data gathering and research activities and provide reports or summaries of information collected -Prepare or maintain reports of records and other statistical and quantitative data -May act as receiver of mail and correspondence for the work unit or department -Responsible for opening or reviewing correspondence and determining proper action to be taken -Responsible for departmental supplies and inventories, including tracking status and orders