My experience as the first point of contact in a busy office setting lasted for several years. Microsoft Office made it possible for me to accomplish a lot with documents. Word was used for research, reports, redesigning worn-out forms or documents, and creating them. Access was for databases and Excel for spreadsheets with formulas equaling total/sums for expenses or just plain spreadsheets without formulas. I responded to all correspondences including emails, and answered phones calls and transferred calls to the appropriate staff.