-- A double-degree graduate of Physical Therapy and Respiratory Therapy. Certified by WHO as an ICD-10 medical coder. Has a 12-year experience in being a manager in 2 industries -- medical and call center, with verticals in telecoms, fundraising, consumer sales and collections.-- An excellent strategic planner who specializes in increasing a client's profit margin and bottom line. -- Typing speed of 55wpm with a 99% accuracy rating-- Good at applied and qualitative research-- Exceptional communication skills, worked previously as trainer, and Quality Analyst