I have worked in a contact center for 5 years. Throughout the five years, I have gained 2 years of experience as a customer service representative/order processor, 1 1/2 years as a Quality Assurance Specialist, and 1 1/12 years as a Team Leader in a billing account. With these roles, I learned how to handle different kinds of customers, harness my English communication, create reports and analysis (this includes the 7 quality tools), process data and presents them to clients, and multitasking.