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Administrative & Secretarial

Office Management

$20/hr Starting at $25

Consolidated 6 Concentra helpdesk's into one central location minimizing staff, overhead and facility costs.  Full project planning and implementation  Tool analysis, purchase and implementation  Hire all new staff and train to support over 40 customer applications  Create and implement process, procedures and policies  Trending, problem analysis, proactive resolutions for issues  Agent analysis and performance documentation  Developed Agent certification program for skill sets, agent career path and incentives  Created and developed training courses and manuals for custom and off the shelf applications.  One on one coaching and class room training  Manage day to day operations  Provide support for internal employees and external customers on over 40 custom applications along with many of the industry standards including MSOffice, Exchange, Lotus Notes..  Proactively implement solutions to known issues  Provide daily, weekly and monthly statistical analysis

About

$20/hr Ongoing

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Consolidated 6 Concentra helpdesk's into one central location minimizing staff, overhead and facility costs.  Full project planning and implementation  Tool analysis, purchase and implementation  Hire all new staff and train to support over 40 customer applications  Create and implement process, procedures and policies  Trending, problem analysis, proactive resolutions for issues  Agent analysis and performance documentation  Developed Agent certification program for skill sets, agent career path and incentives  Created and developed training courses and manuals for custom and off the shelf applications.  One on one coaching and class room training  Manage day to day operations  Provide support for internal employees and external customers on over 40 custom applications along with many of the industry standards including MSOffice, Exchange, Lotus Notes..  Proactively implement solutions to known issues  Provide daily, weekly and monthly statistical analysis

Skills & Expertise

AccessAccountingAnalysisBasicCoachingContractsCorporateDirectorFoxProHelpdeskLanLotus NotesManagementMicrosoftMsMs PublisherNetworkingPagemakerProject ManagementSalesSkillSoftware DesignVisioWindows

4 Reviews

  • Renee_Dee

    Renee_Dee says,

    Debra is professional, efficient and honest. The tapes I sent her were somewhat difficult to work with. She completed the first tape in an extremely timely manner. Rather than take on the second tape, she was extremely honest and immediately opted to advise me to have someone else transcribe the second one instead of continuing and submitting something that she felt would be less than what she is capable of submitting. I appreciate her honesty and promptness. I will definitely use Debra again for future transcription projects. Thank you, Debra!

    for Transcription Assistance on Apr 27, 2005

  • MMXIII

    MMXIII says,

    I like to work with Debra a lot and is anticipating to hear from her for another self-impose task to assist the forward momentum of my organization.

    for On-Line Secretarial Support on Apr 18, 2005

  • MMXIII

    MMXIII says,

    Debbie is deligent respects deadline and a good listener. I look forward to work with her again and again and will recommend her highly to other employers.

    for On-Line Secretarial Support on Mar 03, 2005