Erica MedinaBurbank, IL eamedina9@gmail.comMore then 5 years of of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, as well as 1 year experience in Insurance Claims. I have managing experience of 3 years as well.Possess solid computer skillsExcellent working knowledge of Windows 7&8 as well as Windows XP, Microsoft Word, Excel, and Power Point.Ability to train, motivate, and supervise customer service employees.A team player, acknowledged as "Total Quality Customer Service Professional"EmploymentOak Lawn Respiratory and Rehabilitaton CenterAdministrative Assisstant/ Office ManagerApril 2011-October 2012took phone calls/messagesPerformed all duties on computerOrder office suppliesSupervised over other co-workersBCBS OF NCInsurance ClaimsJanuary 2010-February 2011Processed Insurance claims for BlueCross BlueShield of North CarolinaHandle insurance complaints and appeals