Developed business strategies for obtaining and maintaining client information and relationships; created letters, charts and graphs for management purposes, managed income and expenses, designed advertising and marketing strategies, developed strategic business relationships designed to grow the business, developed and maintained bookkeeping and tracking systems; participated in corporate meetings and advocacy projects on behalf of small business owners; acted as liaison between clients and agent, and devised promotional opportunities and created marketing pieces. Received numerous workers' compensation claims and determined compensability issues involving type of work and claimed injuries, handled litigated claims filed before the Illinois Industrial Commission, assigned investigators and job analysis engineers in specific cases, paid appropriate bills, handled extensive insured contact along with contact with injured workers and treating facilities, and worked with attorneys