• using a range of office software, including email, spreadsheets and databases; managing filing systems; • developing and implementing new administrative systems, such as record management; • recording office expenditure and managing the budget; • organizing the office layout and maintaining supplies of stationery and equipment; • maintaining the condition of the office and arranging for necessary repairs; • organizing and chairing meetings with staff; typing the agenda and taking minutes; • overseeing the recruitment of new staff, including training and induction; ensuring adequate staff levels to cover for absences and peaks in workload; • carrying out staff appraisals, managing performance and disciplining staff; • delegating work to staff and managing their workload and output; promoting staff development and training; • implementing and promoting equality and diversity policy; • writing reports for senior management and delivering presentations; • responding to customer inquiries and complaints; • reviewing and updating health and safety policies and ensuring they are observed; • arranging regular testing for electrical equipment and safety devices; • attending conferences and training;