Typing Skills: 61 WPM Possesses a great attitude and demonstration of strong management and leadership skills. Develop and implement quality processes and programs to identify, develop and promote people, products, and services to ensure successful business results, customer satisfaction, achieving company profitibility and client goals throughout the field organization. Ability to multi-task and adapt to change; proficient in Microsoft Word, Excel, Contactual, Citrix, Avaya, Answer Customers/WebEx, MojoPac, SilverFox, Portico, Comtrac, Remedy, ACSR, CASPER, GrandSlam, Shiftboard, Open Office & Microsoft-Word, Excel, Powerpoint, Team Viewer, WhosOn, and Technical Issues. An eagerness to learn new skills. Knowledge of service industry with call center operations, customer service, data entry. Computer savvy particularly with Internet applications and instant messaging. Also able to identify and troubleshoot minor computer problems. Has the confidence, drive, tenacity and tact to mov