I have been in the eCommerce industry for 4 years and greatly enjoy providing a high level of customer service. I know how to put a smile on a customer's face and love what I do. I have provided exceptional customer service in both English and German and have worked in London and New York City. Throughout the years I have used various customer relationship management tools, including Zendesk, SAP and Salesforce. I oversaw and set up the UNIQLO GERMANY & EU customer service team and trained new staff members on all aspects of online customer service. At UNIQLO UK I answered 150-200 customer inquiries within 7.5 hours using Salesforce and SAP and I also worked closely with a local recruitment agency and selected temporary staff members to support the team during peak.