-Support all clerical and administrative duties related to training and organizational development. -Conducts technical training to new hires and incumbent employees. -Analyze training costs. Create and regularly update training modules and other training materials used in training. -Collect data trough surveys, interview, etc. to assess training needs within service desk with the goal of equipping. -Monitor progress of new hires and trainees periodically and conduct ongoing individual training needs as needed. -Test and evaluate trainees to effectively measure progress, and to evaluate effectiveness of training. -Periodically conduct random spot checks on how processes and policies are being implemented in all existing communication channels. -Perform other job related duties as assigned.