Deliver excellent customer service and demonstrate a high degree of professionalism. Performed mathematical operations to calculate if violation and billing statements are correct and accurate. Assigned to handle customer cases in both English and Spanish. Utilize computerize system to search and access customer information in our records management systems. Office received various calls from customers requesting my service because they received a good customer experience. Handled 100-125 inbound calls daily, answering questions and routing calls Direct communication with internal and external departments to ensure great customer experience