1.Support performance improvement by capturing actionable feedback data.

2.Use the data captured to draw conclusions and come up with appropriate initiatives to be implemented in order to improve services, innovation and operating processes. 

3.Analyze, document and review business processes to maximize efficiency, value for customer and business growth

4.Maintain a knowledge base of all processes, procedures, pilots and insights collected.

5.Identify income / GMV generating avenues from a customer based perspective.

6.Communicating, following up and coordinating with other departments in order to seek solutions for issues raised.

7.Prepares meaningful data analysis to draw conclusions and execute process or service management improvements.

8.Understand core processes and ensure that all departments adhere and follow the set processes.