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Administrative & Secretarial Customer Service & Account Management

Operation Management

$15/hr Starting at $200

Key Administration Services: 

  • Correspondence Management
  • Calendar Management/Appointment Scheduling 
  • Facebook/Instagram/Website Chat Support 
  • Zendesk Chat Support/Ticket System 
  • Travel Arrangements 
  • Administrative Operation Management 
  • Client Onboarding 
  • Project Management 
  • Generating Monthly/Weekly Reports 
  • CRM/ Database Management 
  • SOP Writing 
  • Zapier Automation 
  • Creating Video Tutorials for Processes 
  • Process Improvement 
  • Performance Monitoring

About

$15/hr Ongoing

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Key Administration Services: 

  • Correspondence Management
  • Calendar Management/Appointment Scheduling 
  • Facebook/Instagram/Website Chat Support 
  • Zendesk Chat Support/Ticket System 
  • Travel Arrangements 
  • Administrative Operation Management 
  • Client Onboarding 
  • Project Management 
  • Generating Monthly/Weekly Reports 
  • CRM/ Database Management 
  • SOP Writing 
  • Zapier Automation 
  • Creating Video Tutorials for Processes 
  • Process Improvement 
  • Performance Monitoring

Skills & Expertise

Account ManagementAppointment SettingCalendar ManagementChat SupportClient AdministrationClient AssessmentClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServiceEmail HandlingFreshdeskManagementOrder ProcessingProject ManagementReportsSalesforceTelephone SupportVideo ProductionWeb DevelopmentWritingZendesk

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