• Managed business operations for branch daily transtions
• Interacted with customers and vendors with utmost professionalism to solve issues and challenges.
• Directly managed 10 staff within branch operations and strategic planning.
• Planned, organised and executed promotional events.
• Managed team of 10 professionals.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Directed day-to-day operations and provide excellennt customer experience.
• Implemented effective customer service procedures to encourage positive feedback.
• Generated daily operational and sales reports for corrective action or continuous improvement.
• Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
• Greeted customers and responded to customer enquiries.
• Established customer-centric focus to build customer loyalty and retention.