• Managed business operations for branch daily transtions

• Interacted with customers and vendors with utmost professionalism to solve issues and challenges.

• Directly managed 10 staff within branch operations and strategic planning.

• Planned, organised and executed promotional events.

• Managed team of 10 professionals.

• Empowered staff members to contribute to continuous improvement, quality and growth of company.

• Directed day-to-day operations and provide excellennt customer experience.

• Implemented effective customer service procedures to encourage positive feedback.

• Generated daily operational and sales reports for corrective action or continuous improvement.

• Built and maintained loyal, long-term customer relationships through effective account management and rapport building.

• Greeted customers and responded to customer enquiries.

• Established customer-centric focus to build customer loyalty and retention.