As a business operations consultant with a Lean Six Sigma Black Belt certification, I have a proven track record of helping clients optimize their operations and achieve their business goals.
I have led successful projects in a variety of industries, including health, construction, and manufacturing. Some of my proudest achievements include:
Restructured customer service processes and fulfillment to improve response time, and customer satisfaction leading to a 50% increase in customer retention and a 160% increase in 5-star reviews.
Overseeing financial reconstruction to double profit margins and reduce overhead by 60% as Head of Operations for an e-commerce supplement business.
Reformatted on-boarding to reduce new employee onboarding and training time by at least 50%, improving productivity and reducing costs.
Developed and delivered training programs to improve skills and knowledge among employees, leading to an increase in productivity and retention. Some of my key skills and areas of expertise include:
Operational Infrastructure Development: I have extensive experience in developing and implementing operational infrastructure solutions, including process maps, standard operating procedures (SOPs), and central documentation repositories. I have a proven track record of helping clients improve efficiency, productivity, and compliance through the development of effective operational frameworks.
Change Management: I am skilled in the use of change management techniques to help clients optimize their operations and achieve lasting results. I have experience in leading change initiatives, including the development of change management plans, the identification and management of stakeholders, and the use of training and communication to support successful adoption.
Process Improvement: I have a strong background in process improvement, with a particular focus on Lean Six Sigma principles. I have led numerous process improvement projects, resulting in significant increases in efficiency, quality, and customer satisfaction.
Training: I have extensive experience in developing and delivering training programs to improve skills and knowledge among employees.
I have a particular expertise in "Train the Trainer" programs, which help clients to build in-house capacity to develop and deliver effective training.
I am confident that my skills and expertise can help your organization optimize its operations and achieve its business objectives. Thank you for considering my portfolio.