I am an adaptable, innovative and performance driven leader, primarily in the areas of HR business strategy, technology, change management, business intelligence, process re-engineering, and shared services. With over 15 years of working globally, I have extensive experience working with a range of clients up to Managing Directors. In addition, I have led teams to develop solutions from concept, to design, development, user training and subsequent implementation.
My successes to date include:
•Re-engineering the Business Objects reporting process for a major financial institution resulting in the saving of approximately 120 person hours per quarter
• Creation and management of a global outsourced reporting team that greatly reduced costs and improved reporting capability.
•Building an award winning Shared Services Centre in Sydney, Australia.
• Creating an advanced CRM capability for an HR shared services centre. This contributed to client satisfaction rate