SOFT SKILLS
• Change Agent
• Collaborator
• Communicator
• Innovator
• Planner
• Thinker
CORE COMPETENCIES
• Operations Management
• Project Lifecycle Management
• Client Engagement and
Communication
• Compliance Management
• Procurement and Vendor
Management
• Grievance Redressal
• Team Leadership and Collaboration
• Financial Information Access and
Sharing
• Problem Solving and Decision
Making
• Time Management and
Prioritization
• Customer services
• Key Account Management
Implemented process improvements to shape organizational culture, optimizing procedures for higher efficiency, and contributing to the company's evolution and growth.
• Led a team responsible for the complete deployment of the Account Aggregator platform, ensuring a seamless implementation process and adherence to project timelines.
• Oversaw the entire project cycle, from client interaction to product deployment, guaranteeing efficient delivery and high client satisfaction.
• Engaged with clients to provide comprehensive explanations of the AA platform and its ecosystem, effectively addressing concerns and promoting understanding.
• Managed compliance activities, ensuring adherence to regulatory requirements and internal policies, collaborating closely with the procurement committee for the Request for Proposal (RFP) and Request for Information (RFI) processes.
• Acted as the grievance redressal officer, promptly resolving customer queries and gathering valuable feedback to enhance the application and customer portal.
• Collaborated closely with Sales and Business Development teams to execute the Pre-Sales function, conducting thorough Coverage Checks and Attributes of Interest analysis.