? Successfully framing operational strategies to meet the organisational wide operational targets and looking after the responsibility of service delivery to the client.? Managing portfolio of Software projects cost budgeting, planning & execution of programs and working in close coordination with Business Stakeholders for approval of budgets.? Managing service quality and improvement of service delivery processes by continually identifying ways to reduce cost of delivering.? Actively involve in people management responsibilities by enabling growth opportunities, performance management, etc. of all direct & indirect reportees. Ensure zero bench and actively manage the utilization for the critical resources.? Encouraging innovations, standardization, integration and implementation of best practices relevant to the context and developing technical talent and leadership in the team.? Focusing on personal and professional development and appropriate certifications for team members,