Developing, implementing and managing an efficient lead management system for the company.
Engaging with leads, discussing their requirements and managing customer accounts as key account manager.
Managing resurrection campaigns and minimizing churn among leads and clients.
Developing, modifying and optimizing SOPs for operations and business development functions.
Performing roles as Admin for various company accounts on platforms including Microsoft 365, Zoho Survey, TimeDoctor etc.
Developing and implementing bookkeeping methods and SOPs including master sheets and ledgers.
Providing IT support during live classes and regular course development.