I have over 10 years experience in motivating, leading, directing, and developing staff. I can successfully improve customer service skills, develop and implement procedures for continuous improvement. I am an expert at screening and interviewing. I am skilled in all new hire procedures (orientation, training, motivating) in several settings hospitality, retail and office administration. I have experience with Federated stores, Universities, Marriott, The W hotel, real estate and Advertising office settings. I have superior people skills that allow me to motivate people to do their best . I have successfully train and developed staff. I also have success in developing and implementing employee recognition programs.