Accomplished project and change manager with over 20 years of experience using techniques such as current state assessment, business process analysis / design / implementation, metrics development, benchmarking, business simulation, risk and issue management, and stakeholder engagement to build consensus that is sensitive to customer needs and values in order to attain sustainable business results. Project experience ranges from facilities planning to system implementations, process transformation, large-scale cost reduction, and business process outsourcing for small community hospitals to large academic medical centers, payers, and pharma.