Penguin Consulting Group was founded in 2008 by Chris Newsom, after 12+ years in senior management roles in the sales and marketing division of one of the largest health insurance companies in the nation. Prior to that, Chris held senior management positions in the retail industry, and had his own company providing customer service training to new employees for retail companies opening new store locations. Penguin Consulting Group provides a full range of consulting services for small businesses, including business planning, strategic planning, management/leadership consulting and mentoring, Human Resources Consulting (including company policy and employee benefits consulting), and Customer Service consulting and training. Our strength at Penguin Consulting Group is our ability to understand our clients' needs, ask the right questions upfront, and articulate solutions in such a way that our clients not only feel that their project need has been met, but that we have taken the time