Results-oriented, highly organized senior-level manager with over 20 years of IT leadership experience in diverse industries, which include healthcare, consumer business, financial services, high technology, manufacturing, insurance, and telecommunications. Offers a career-record of success focusing on project management, application architecture, customer relationship management (CRM), enterprise resource planning (ERP), computer telephony integration (CTI), electronic data interchange, and enterprise application integration (EAI). Areas of expertise include:  Business Process Modeling  Package-Based Systems Implementation  Call Centers  Data Warehouse  Targeted Marketing Systems  Relational Technologies  Systems Integration  Data Modeling  Custom Development Selected Accomplishments  Started up a business re-engineering/process modeling practice that grew over 200% annually over three years  Product Manager for case tool to supp