I have over 5 years of experience in the customer service industry being a customer service representative, team leader and an operations manager, and 9 years as a finance manager and head of sales operations. In the last 9 years I’ve managed various finance, sales and orders processing departments simultaneously that cater through shared services to over sixty software companies. My role was to ensure that each of the teams are delivering to their goals at top notch quality in a timely manner. I’ve also acted as the primary point of contact of these companies’ CEOs, CFOs and COOs for any concerns about reporting and analysis requirements. I was responsible in maintaining a good relationship between these teams and the company stakeholders by making sure that the processes are optimal in alignment with the SLA. In my current role I do project management, helping F100 and F500 companies meet their goals overseeing their projects from end to end. I am well versed in different mediums of support as I managed email and voice teams in the past. I am Microsoft Excel savvy, an expert in developing customer service reps and team managers through a systematic coaching system and a great problem solver.