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Administrative & Secretarial Customer Service & Account Management

Operations Manager

$15/hr Starting at $2K

  • Offering 17 years of experience in Operations/Project and Client Management
  • Proficient at managing & leading teams for running successful projects & experience of developing procedures, service standards for business excellence
  • Adept in running initiatives at portfolio/program and team level 
  • Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
  • Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management

About

$15/hr Ongoing

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  • Offering 17 years of experience in Operations/Project and Client Management
  • Proficient at managing & leading teams for running successful projects & experience of developing procedures, service standards for business excellence
  • Adept in running initiatives at portfolio/program and team level 
  • Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
  • Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management

Skills & Expertise

Account ManagementClient AdministrationClient AssessmentClient Issue ResolutionCommunication SkillsCustomer Experience ManagementCustomer SatisfactionManagementOperations ManagementPhone SupportProcess DesignProgram Management

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