Extensive experience working in OS Platform: Sun Solaris, OEL, Generic Linux, Red Hat Linux,HP-UX, AIX, Windows NT/XP Certifications: Specialities: Oracle Database Administration Workflow Design and Implementation, Hosting Operations Incident management, Problem Management and Change management Call management and enterprise management tools Defect prevention/RCA for bringing more efficient and effectiveness of operations. Acquired training and delivered knowledge from onsite to offshore. Documentation of knowledge gained and defining new processes