Business Analyst - Worked with General Electric, Hitachi, Mahindra etc. Certified and Expertise in Oracle Sales Cloud - Papers presented in Oracle Open World, San Francisco (US), AIOUG and OAUG. Have 12+ year of total IT Experience with 4 years in Oracle Cloud Solutions. Certified and Expertise in Oracle Sales Cloud & Oracle Service Cloud (RightNOW) Expertise in Oracle Marketing Cloud (Eloqua) Expertise in Salesforce.com Expertise in Oracle CPQ (Big Machines) Expertise in PaaS (Java Cloud as a Service, DB as a Service) Oracle Release 12 CRM (Field Service, Teleservice, Depot Repair, Installed Base, Service Contracts, Advanced Inbound Telephony).