Summary: • Business experience spans a range of CRM business areas, including Sales, Sales Operations, Order Management, Client Services, Ad Operations, Product and Pricing Administration. In delivery of these services Shilpa has adopted a business driven approach, concentrating on effective business requirements rather than technical or IT orientated solutions.• Is a certified IT professional with an in-depth knowledge of Siebel and Salesforce.com CRM and proven experience in CRM Business Analysis and Project management.• She has excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.Highlights:• Manage multiple roles successfully – Project management, Salesforce enhancements, Sales Communication, Client Services/Ad Operations Manager - 2013• Certified Salesforce.com Administrator – 2010• Oracle trained in Siebel Order Management/Product & Pricing Administratio