Technical Infrastructure Development, Upgrade Planning and Executing, Unicode Conversion, Procedural Development, Training, Quality Assurance, Compliance, System Security, Disaster Planning, Troubleshooting. Analytical, goal-oriented, and highly focused contributor with a multi-year track record of dynamic success managing critical business functions to meet all objectives on time and at or under budget. Developing processes and procedures aligned to business goals, and able to concisely communicate complex concepts and ideas to personnel at all levels of understanding.