Greetings,
Included below are my detailed list of tasks and my achievements on my role as a Billing Analyst and Order Manager.
BILLING ANALYST - PROGRAM AND PROJECT MANAGEMENT
- Responsible for shipments report reconciliations using SAP.
- Billing report reconciliations
- Invoice uploading in the portals
- Invoice sending to customers
ORDER MANAGER – TRANSACTION PROCESSING ASSOICIATE/ CUSTOMER SERVICE ASSOCIATE
- Supporting people
- Client facing reports
- Process trainer for new comers
- Subject Matter Expert
- Conducts daily team meeting
- Providing root-cause analysis reports daily
- Conducts reviewing of contracts for end customer
- Check for completeness and accuracy of information
- Uploading contract into the system
- Scheduling and booking engineers visit for customers
- Collaborate with client to address data inconsistencies
- Respond and implement solution to escalations
Achievements
- FY20 Infinity Winner
- FY19 Leadership Award
- A-List Winner for Quarter 4
- Best in compliance in End-to-end process
- SPARKLE International Awardee for Living Our Values
- Top Performer for the Month of November 2019
- Top Performer for the Month of May 2019
- Top Performer for the Month of March 2019