I was responsible for organizing field Interventions activities with Customer, Oracle or Partner Engineer. Communicates with Logistics to ensure that the arrival of parts and engineer to site meets customer expectations and contractual obligations. Arranges and coordinates shipments and transport Dispatcher uses Logistics tool Soleil or Web-Tool pertaining to the dispatch of third party Products, to identify stock locations and organize delivery of replacement part to customer site from Oracle service Center Warehouse. Responsible for monitoring and minimizing costs in delivery of spare parts. Reports findings to Field and Partner management. Responsible to collect, maintain and notify Entrance Permit related to on-site visit (when required) according to customer’s requirements and procedures and local law.