I would like to inform you that it's kind of ORM (Online Reputation Management) work/process. In this ORM process first we need to find out on which keywords or we can search term your bad & positive reviews are coming in top listing in Google & other search engines and then we need to follow below given steps. Our Brand Reputation Management consulting services include: ? Using positive content to enhance the brand ? Constant reputation monitoring ? Online conversation monitoring ? Developing and running a response strategy ? Controlling search engine mechanisms ? Creating mini-sites to grab searches ? Constant proactive support via Web PR, news, articles, and conversations delivered onVarious points of influence