I have been in the call center industry for almost 8 years now and have acquired the familiarity with client and customer relationships. My job entailed prospecting, qualifying and generating sales leads through appointment setting, outbound marketing, prospect lists and individual research.I have learned a lot from day one of my various positions as a Customer Service Representative, Quality Specialist and Lead Generator having developed keenness in details, active listening skills, expanding knowledge on the basic tools (MS Word, Excel and Power Point) needed, telephone and email etiquette, administrative skills and have progressed a lot in producing good and efficient results.